Posts Tagged 'Notes'

Phatnotes for Outlook sync problems

I use the “notes” in Outlook. I like to use them on my phone too – so I use Phatnotes for Outlook which stores the notes on my phone and syncs with Outlook nicely. (Importantly Phatnotes can handle note categories – which the notes facility in Windows Mobile can’t).

The problem

Well, after a year, the “syncs nicely” changed. Notes get randomly deleted (fortunately they are in my deleted items in Outlook so I can get them back). Also some changes I made to notes in Outlook are not appearing on the phone!

Solution

1. I restored the “deleted notes.

In Outlook went to deleted items. Sorted it by icon so all the notes were together. I created a new notes folder (called “oldNotes”) and moved in there any notes that had been genuinely deleted. I highlighted the remaining notes and dragged them onto the “Notes” folder (thankfully they remember their categories).

2. I resolved that I would see my notes in Outlook would be my definitive set, and reviewed some recently changes notes to check they looked ok. I decided that I would now uninstall Phatnotes and reinstall it – so starting from scratch with the notes on the phone:

a) Backed up my Outlook notes
In Outlook:
– File à Export à select “to file” à select “pst file” à select Notes folder à next àBrowse à choose a filename that describes it (eg notesbackup) and a folder (can be a flashdrive) à I chose no encryption

b) Uninstalled Phatnotes from the phone
On the phone:
– closed Phatnotes – and disconnected phone from PC
– Start à Settings à system tab à Remove programs à select Phatnotes à Yes
– at the “delete notes database?” prompt: Yes

c) Uninstalled Phatnotes from the PC
On the PC:
– closed Outlook and ActiveSync
– Start àControl Panel à Add/Remove Programs à select Pahtnotes à Remove

d) Reinstalled Phatnotes
– connected phone to PC
– on PC: opened Active Sync and waited for sync to finish
– on PC: ran PhatnotesOutlook.exe (which I have saved on my PC)
– then a dialogue on the PC says look at phone screen. Phone screen asked where I wanted Phatnotes installed. I selected: Storage Card
– at next dialogue on PC: Finish (not necessary to select the options button unless have multiple notes folders in Outlook that you want to sync)

e) Synchronised phone to PC
– then did a Sync using Active Sync
– it now copies all the notes over to the phone
It took ages over an hour (I have over 1300 notes)

BUT!! the result was – all the notes in Outlook had been deleted (moved to the Deleted folder)!

So….

I restored the notes from pst backup (I could probably just have moved them back from the Deleted Items folder). Then I did another sync. This sync was very quick (a minutes?) and now all the notes are on my phone and in Outlook!

I tested creating and editing notes on each platform – and they sync ok

My setup
PC running Windows XP SP3
Palm Treo Pro running Windows Mobile 6.1 Professional
Palm connects to PC using ActiveSync4.5
Store Outlook notes on my phone using PhatNotes for Outlook 5.2 build 5.591.0201

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